Information for Staff

This page exists to consolidate information that will help people who run the front desk. If you help run shift, you should be familiar with everyone documented here, and probably a whole lot more!

How do I explain to people what we are?

• We are All Hands Active, a hackerspace, makerspace, and gaming center bowl of AWESOME.
  • Once you've covered that, find out what someone is interested in, then you can focus on how the space can benefit those interests. Ask them questions!
    • If they are really into video games, then focus on talking about the PCs & Consoles, upcoming events relating to that, etc.
    • If they are into making / creating stuff, are an engineer, into sewing, etc., focus on the tools and resources here.
  • Most importantly, engage them in the conversation, don't just talk at them!
  • The about us page on allhandscative.com has some fun commentary and videos!
• In short: We are a place where people can come down to create, socialize, and relax. We do this by providing people access to tools, resources, information, and the latest video games.

Handling financial transactions

• ie: How do we take money!
• Most payments occur using the iPad.
  • Cash is deposited into the register (hit NS key)
• If people are paying for time on PCs & Consoles, please also see the Smartlaunch Non Tech section on using Smartlaunch.

Membership

• Member Processing contains information on how to process new members, membership payments, etc.
• Membership Payment Status for when a member comes down and pays staff for their membership. This does NOT get updated for paypal payments.

Smartlaunch

Tech Stuff

• For updating, launching, controlling, monitoring, etc..
• Smartlaunch contains information on how to use Smartlaunch & Brain to install games, setup licensing, etc.
• Internal Computer Error Reports This is for first reports of computer problems, and applies to all machines down here.
• MYTH Computer Error Reports This is for machines supplies by MYTHLOGIC, and only when the problem is severe, or is easily repeatable.

General Use

• For adding time, logging users in, etc.
• Smartlaunch Non Tech for adding users, adding time, logging people in and out, etc.

General Information

• Internal Wiki contains lots of information on running the gaming portion, contact info on staff, etc.
• Daily Logs is an internal log of events / madness that happens down here.
• Staff Roles contains information on current staff, who is responsible for what, etc.

Private Events

• We are open to all manner of private events. Whether it's something specifically for members, for a business, for a group of people, etc. It can be done. We can charge nothing, we can charge the world, or anything in between. Here are links to some standard options we have:
• Pricing options can be quickly tallied here. Please note: We are willing to be flexible on pricing!
• Private Events information for people that want to rent the space for a private birthday, bachelor party, team building event, etc.
• Pricing web page, currently on digitalops.com, waiting for plugin install to get on aha web site as well.

Changes

• Changes that will likely affect staff